Privacy notice

Tyneside Tees Ltd (Quayside, Newcastle upon Tyne NE1, United Kingdom) is the data controller for personal data collected through Tyneside Tees. This page sets out what we collect, why, and what your rights are under the UK GDPR and Data Protection Act 2018.

What we collect

• Your name, email address, shipping and billing address, for delivery.
• Order history, for support and warranty.
• Anonymised usage data via PostHog, to understand which pages are useful.
• Payment information is collected and processed by Stripe directly; we never see card numbers.

Why we hold it

• To fulfil the contract you enter into when you order.
• To meet our legal obligations (tax records, consumer-protection law).
• To improve the shop, under our legitimate interest, with anonymous analytics.

Who we share it with

• Stripe: payment processing.
• Printful: printing and shipping. They receive your shipping address and order contents.
• Resend: transactional email delivery.
• PostHog: product analytics. We use the EU region; data stays in the EEA.
• Vercel and Neon: the hosting and database providers.

We don't sell your personal data to anyone, ever. We don't run third-party advertising trackers.

How long we keep it

Order records are kept for six years to meet HMRC requirements. Marketing-related signals (if you've ever opted in) are kept until you withdraw consent. Anonymised analytics are kept for 12 months.

Your rights

You have the right to:

• Access the personal data we hold about you.
• Have it corrected if it's wrong.
• Have it erased, where we don't need it to meet a legal obligation.
• Object to processing based on legitimate interest.
• Withdraw consent where processing depends on it.

To exercise any of these, email hello@tynesidetees.com. You can also complain to the Information Commissioner's Office at ico.org.uk.